shipping and returns


You can place your order any time 24/7. Packages are generally dispatched within 2 days after receipt of payment. Please note, we do not ship on Saturdays, Sundays and Bank Holidays.

We ship via Austrian Post with tracking and drop-off without signature. We will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Free shipping to Austria over €100,00
€4,00 Austria Standard under €100,00
2 working days

Free shipping to Germany over €100,00
€7,00 EU Standard under €100,00
3-5 working days

Free shipping to Europe EU, Switzerland over €150,00
€9,00 Europe EU Standard under €150,00
3-7 working days

Free shipping to Europe not EU Standard over €200,00
€12,00 Europe not EU Standard under €200,00
5-15 working days

€25,00 World Standard
5-20 working days

The shipping costs will be automatically added to the selection in your cart. If you are ordering products to be delivered outside of the EU, they may be subject to taxes, fees, levies or other charges due to local laws or customs rules. This costs have to be payed by the customer. We cannot accept responsibility for late deliveries due to circumstances outside of our control.


We want to make you 100% happy with your purchase, so in case you would like to return or exchange your item for a different style/ colour/ size, please make sure returns are made within 14 days of receiving your goods. If there is no suitable replacement, you will get a refund. SALE items are exempt from the return.
Please try the bottoms with your own underwear underneath. Our products can only be exchanged or returned if they are unworn and in their original condition with all tags. 

The address for returns is:
thezoo / M. Forenbacher
Wilhelm-Exner-Gasse 25/15
1090 Vienna

The costs for the return shipping is to be payed by the customer. Please make sure your return package is trackable. Without a tracking number we cannot guarantee a safe arrival of your return.